In this article we will discuss the ways to setup Missed Call Text Back in your system!

Part 1: Settings Option.

Step 1: Navigate to Settings, Business Profile

Step 2: Scroll down to “Missed Call Text Back”

Step 3: Enable and customize the missed call text back

Part 2: Using a Workflow

If you’d like to further customize what happens when you get a missed call, then a better option can be a workflow. 

Please Note: If you further customize the message you will want to disable the missed call text back within settings.

Step 1: Go to Automations, then Workflows

Step 2: Create a new workflow with the “Auto Missed Call Text Back” Recipe

Please Note: Click on the triggers and customize the filter to your use case as well as actions.

Step 3: Customize and add to this to your liking then change from Draft to Publish for the workflow to be live!

FAQs

1. How do I enable the Missed Call Text Back feature?

Navigate to Settings > Business Profile, find the “Missed Call Text Back” section, enable it, and customize the text message.

2. What if I want more customization than the basic settings allow?

If you need more customization, create a workflow with the “Auto Missed Call Text Back” recipe in the Automations > Workflows section. Ensure you disable the missed call text back in settings to avoid conflicts.

3. Can I customize the message sent for missed calls?

Yes, you can customize the missed call text message either directly in the settings or through a workflow for more detailed customization.

4. What happens if I use both the settings and workflows for missed call text backs?

If you enable both the settings option and a workflow, ensure the settings option is disabled if you are using the workflow to avoid sending duplicate or conflicting messages.

5. How do I test if my missed call text back is working correctly?

Test the feature by making and missing a call to verify that the text message is sent as expected. You can also use the workflow testing tools if you are using a workflow for this functionality.