In this article, you will learn how to reset your sub-account password if you forget it, or just want to change it. 

Depending on your user permissions, you will either need to reset your password in 

Settings > My Profile or in Settings > My Staff.

Option 1 - Settings > My Profile: If you don't see the “My Staff” tab in your account settings, use the My Profile section to reset your password.

• Navigate to Settings > My Profile.
• In the Change Password section, enter the Current password.
• Type in a new Password.
• Confirm the new Password.
• Click Update Password to save.

Note: The password must be more than 8 characters including uppercase, lowercase, numbers, and special characters.

Option 2 - Settings > My Staff: You can also reset your password here:

• Navigate to Settings > My Staff.
• Choose the correct user.
• Edit > User Info.

• Click on Forgot Password 

• Check your email and restore your password using the link
• Save.

FAQ

1. How can I reset my sub-account password?

• You can reset your sub-account password through two options:
  • Option 1: Navigate to Settings > My Profile if the "My Staff" tab is not visible in your account settings.
  • Option 2: Navigate to Settings > My Staff if you have access to the "My Staff" tab.