SHAKEN/STIR refers to a system in the United States that allows businesses to send Application-to-Person (A2P) type messaging via standard 10-digit long code (10DLC) phone numbers. This will help in avoiding the calls to show up as SPAM or getting filtered.

It is a set of protocols designed to verify caller ID information and ensure that it comes from a genuine source. This system uses digital certificates to authenticate the caller’s identity. When a call is made, the caller’s credentials are confirmed through these certificates, which are then recorded in an online database. This process helps recipients trust that the call is indeed from the expected source.

It’s important to note that while SHAKEN/STIR won't eliminate spam or nuisance calls, it might increase the likelihood of answered calls by providing a “Trusted Call” label.

After submitting their Business Profile account admins will be able to register for SHAKEN/STIR.

This is a free-of-cost service.

How to Register your numbers with SHAKEN/STIR?

• Click on the "Start Registration" Button:

• Enter a friendly name for the profile, confirm the authenticity and click Sumit.

• You will get the success message for the submission. The approval might take up to 4 days.

How to Apply for SHAKEN/STIR

After submitting their Business Profile, Agency and Sub-account admins can register for SHAKEN/STIR by following these steps:

• Click on Shaken/STIR (Voice)
• Click on Start Registration

• Enter the Business Details. If your brand has already been approved, this step is not required.

•  Fill out Business Address

•  Fill out the Authorized Representative details, including their name, contact information, and position within the company.

•  Submit registration

• You will receive a success message upon submission. Approval may take up to 4 days.

FAQ

1. How will the numbers be linked to the SHAKEN/STIR Profile?

All numbers will be Linked Automatically. All current available numbers and future bought numbers will automatically will be linked with the registered SHAKEN/STIR.

1. Why does the business name not display when making calls, even though the client is A2P and SHAKEN/STIR approved with a verified caller ID setup?

The business name does not display when making calls because the verified caller ID feature only changes the Twilio number to display as the actual business number or the client's personal cell phone. To display the business name, the CNAM Registration feature, which is coming soon, will be required.